01386 833050

Shipping

Shipping Information

Important Update Customers in the USA

Following recent changes to US import rules, the duty-free limit (de minimis) on UK exports has been removed. This means that all orders entering the US are now subject to import duty and local taxes.

To make things easier for our American customers, we’ve reached an agreement with our international courier partners to handle these costs on your behalf. Pink Equine now pays all import duties and taxes directly, so the price you see at checkout is the final price, there’s nothing more to pay when your order arrives.

Even with these new rules, our pricing remains highly competitive. Including all taxes and shipping, Mattes products from Pink Equine are still 20–50% cheaper than buying the same items through US retailers.

💰 Real Savings – Direct Comparison:

Product Pink Equine UK Prices (inc shipping and taxes) Mattes USA Local Price (inc shipping and taxes) You Save %
Mattes Saddle Pad Front, Rear & Underside Sheepskin $324.90 $439.09 35%
Mattes Rio Pecos Western Saddle Pad $589.83 $833.97 41%
Mattes Short Slimiline Girth $318.25 $447.52 41%

✅ That’s savings of over 40%, even before you consider our wider choice of colours and custom options not available elsewhere.

🌍 Worldwide Shipping

Pink Equine ships worldwide to most countries. If you don’t see your country listed at checkout, please contact our customer service team and we’ll be happy to assist.

🇬🇧 UK Shipping

  • Smaller items are sent via Royal Mail
  • Larger items are sent via ParcelForce or other couriers
  • Tracking info is always provided

🌐 International Shipping

  • Smaller items are shipped via Royal Mail International
  • Larger orders are sent by international courier services
  • Most orders arrive within 2 to 7 business days, depending on location
  • You’ll receive tracking information from both Pink Equine and the courier

If your item hasn’t arrived within the expected timeframe, please get in touch and we’ll follow up immediately.

We offer worldwide shipping, including the USA, Canada, and Australia.

Pink Equine offers worldwide shipping to the majority of countries. When checking out, if you do not find a shipping service to your particular country, please don't hesitate to contact customer services.

For customers in the United Kingdom, we normally send smaller items by Royal Mail and larger items by Parcel Force or other couriers, depending on the size and weight of the item.

For International customers, we use Royal Mail International for smaller Items and International couriers for larger items. Items are normally tracked and you will receive confirmation from us that your item has been shipped as well as confirmation from the shipping company with your tracking details. Delivery can take between 2 and 7 days depending on the country. If your item is not received please contact us as soon as possible.

For International customers who order multiple items, there is an option when checking out to pay for shipping before your order is dispatched. Checking this option means you will not be charged any shipping cost with your order, instead we will combine items and find the most cost-effective method of shipping, once your order has been packed. We will send you a separate invoice for the agreed shipping costs.

If a clear pricing error takes place (meaning the consumer should within the limits of consumer rights understand the error), the seller reserves the right to cancel an order and not sell items with faulty prices.