Bespoke Products
The majority of Pink Equine orders are bespoke which means that they are made/ordered exclusively for you and to your specifications. They are therefore
non-cancellable once ordered.
Pink Equine does allow a grace period on
ALL Bespoke orders of 48 Hours, where changes can be made to any order. It is therefore important to contact us at the earliest opportunity if you have made a mistake with your order.
Because of their bespoke nature, some orders may take up to 12 weeks to deliver, so if you are ordering for a special occasion, please allow enough time. For more information please refer to our
buyers guide.
We will keep you updated as to the progress of your order by clicking on the “
My Account” link located in the footer section of our website.
Making a Purchase
Making a purchase could not be easier. Just browse our store, design your item and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept credit card payments, Google pay, Apple pay, or Paypal. You can also spread larger transactions over several months with Paypal. If you are shopping from North America or anywhere else with a different currency, place your order and your card company will convert the transaction to US Dollars or your own countries currency.
Items on this site that are BESPOKE made-to-order, are subject to delivery timescales, these timescales are clearly marked in RED in the short description on each product page. Please do not purchase if you do not accept these timescales as once ordered BESPOKE items cannot be cancelled. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Purchasing an item does not constitute an agreement to supply, should an item be genuinely incorrectly priced, Pink Equine reserve the right to cancel a sale and refund the purchaser in full. Where such a situation occurs, the purchaser will be refunded in full within 24 working day hours.
Shipping and Handling
Shipping Charges are detailed when you Checkout with your order, most products are sent via tracked delivery though this may only require a signature and not necessarily provide full tracking progress.
If you have purchased more than one item in your order and that order includes non-bespoke items, your entire order will be combined and held back until your bespoke products arrive from the manufacturer, therefore the shipping price you will see will be for the combined order.
Should you require order items to be shipped sooner, you can contact us and ask us for a quote for split shipping, which will be fulfilled upon payment of any additional shipping costs.
Failed Deliveries incur additional shipping charges. Where shipping has failed and items have been returned to us, we will re-ship via the cheapest mail (untracked only) on one occasion, the buyer will be given the option to upgrade the shipment to fully tracked. Should the delivery fail again and the shipment is returned for a second time, the buyer will be responsible for the entire amount of re-shipment costs.
Tax Charges
Pink Equine do not currently charge VAT
Import Duties
Your order may be subject to additional Import Duties in your country, these would be wholly your responsibility for payment.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption and processed via WooCommerce Payments. They are never decrypted and we do not have access to the details. They are not held in clear text on any website.
Warranty/Faults
All products come with a one-year guarantee. In the case of a faulty item, we will repair the item free of charge, or if this is not possible we will replace the item. No refunds will be offered in the case of faulty items.
Please note: Damage caused by incorrect use of the product – for example – tying a horse to a fixed point by clipping a leadrope to a bit ring on a bridle – should the bridle break, it would not be covered as this is something that should never be done. If in doubt please contact us and we will be pleased to provide clarification.
All Warranty Claims are subject to sending clear images of the fault, should we require the item returned postage to send the item back would be your responsibility, however we will cover the return cost of the item and any repairs/replacements during those 12 months would be at the cost of Pink Equine.
Pink Equine may elect to send a replacement without requiring the return of the original item, this is entirely at our discretion.
Returns Policy
Bespoke items are non-cancellable once ordered after the initial 48 hours have passed as after this time it will have been passed to the manufacturer for production.
For this reason, it is vital that you ensure that you have chosen the correct size – for this, we have developed a comprehensive list of Measurements that are detailed on the product page and additionally on a separate Measurements page
HERE.
Gift Cards
Gift Cards are non-refundable nor can they be exchanged for cash. They are valid for a period of 2 years from issue and may be used in full or part to purchase products on the website, remaining balance will show in your account if you do not spend it all at once.
Reaching us
If you need to reach us, please email us at
[email protected], alternatively, you contact us at 01386 833050 or write to us at Pink Equine, Unit 1, Whitfurrows Farm Pitchers Hill Wickhamford Worcestershire WR11 7RT United Kingdom.
Lost Items
If you are expecting a delivery and the courier does not deliver within the stated time, you are required to inform us immediately in order that we can take steps to trace your item. N.B If you have Specifically left delivery instructions for the courier to leave an item in an unsecure location if you are unable to receive the parcel, you would be wholly liable for safe delivery of the item so you would not be able to make a claim.
Remmittance Terms
All goods are to be paid for at the time of purchase.
Colour Variations
Whilst we do make every attemt to ensure accurate representations of colour, some variation is inevitable due to differences in your own PC Screen/tablet/mobiile settings. Pink Equine cannot be held responsible for this and ask that you either contact us prior to ordering if you are concerned on 01386 833050 and we will do all possible to assist.
Intellectual Property
Any and all images on this site remain the property of Pink Equine and may only be used for the purposes of press/blog/social media where no financial gain is sought by the user
No images may be used for ecommerce sites unless permission is expressly sought and given by Pink Equine.
3rd Party Content
Whilst Pink Equine may allow 3rd party comments and images on the site, any opinions expressed in that content is not the opinion of Pink Equine and Pink Equine take no responsibility for this.
