All Pink Equine, Mattes and William Leistner products are FULLY BESPOKE, which means that they are made exclusively for you and to your specifications. They are therefore non cancellable once ordered.
Pink Equine do allow a grace period on ALL Bespoke orders of 48 Hours were changes can be made to any order, therefore it is important to contact us at the earliest opportunity if you have made a mistake on your order.
Tyically orders take 12 – 16 weeks to make, so if you are ordering for a special occasion, please allow enough time. We will keep you updated as to the progress of your order via the My Account section of the website.
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept card payments via Paypal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
All items on this site are BESPOKE made to order and are subject to delivery timescales, these timescales are clearly marked in RED in the short description on each product page. Please do not purchase if you do not accept these timescales as once ordered BESPOKE items cannot be cancelled. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Purchasing an item does not constitute an agreement to supply, should an item be genuinely incorrectly priced, Pink Equine reserve the right to cancel a sale and refund the purchaser in full. Where such a situation occurrs, the purchaser will be refunded in full within 24 working day hours.
Shipping and Handling
Shipping Charges are detailed when you Checkout with your order, most products are sent via tracked delivery though this may be signature only and not necessarily provide full tracking progress.
If you have purchased more than one item in your order and that order includes non bespoke items, your entire order will be combined and held back until your bespoke products arrive from the manufacturer, therefore the shipping price you will see will be for the combined order.
Should you require order items to be shipped sooner, you can contact us and ask us for a quote for split shipping, which will be fulfilled upon payment of any additional shipping costs.
Failed Deliveries incurring additional shipping charges. Where shipping has failed and items have been returned to us, we will re-ship via the cheapest mail (untracked only) on one occassion, buyer will be given the option to upgrade the shipment to fully tracked. Should the delivery fail again and the shipment be returned, the buyer will be responsible for the entire amount of re-shipment costs.
Pink Equine do not currently charge VAT
Your order may be subject to additional Import Duties in your country, these would be wholly your responsibility for payment.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and processed via Sage Pay. They are never decrypted and we do not have access to the details. They are not held in clear text on any web site.
All products come with a one year guarantee. In the case of a faulty item, we will repair the item free of charge, or if this is not possible we will replace the item. No refunds will be offered in the case of faulty items.
Please note: Damage caused by incorrect use of the product – for example – tying a horse to a fixed point by clipping a leadrope to a bit ring on a bridle – should the bridle break, it would not be covered as this is something that should never be done. If in doubt please contact us and we will be pleased to provide clarification.
All Warranty Claims are subject to sending clear images of the fault, should we require the item returned postage to send the item back would be your responsibility, however we will cover the return cost of the item and any repairs/replacements during those 12 months would be at the cost of Pink Equine.
Pink Equine may elect to send a replacement without requiring return of the original item, this is entirely at our discretion.
For Non Bespoke items if you are within the EU
these can be cancelled at any time up to 14 days after receipt, the cost to return these items would be your responsibility, however you would get a full refund including any initial postage paid. If you are outside of the EU we will be happy to provide a refund for the initial cost of the item, minus any postage costs so long as it is also returned within 14 days.
for Bespoke items
these are non cancellable once ordered after the initial 48 hours have passed as after this time it will have been passed to the manufacturer for production.
For this reason it is vital that you ensure that you have chosen the correct size – for this we have developed a comprehensive list of Measurements that are detailed on the product page and additionally on a separate Measurements page HERE
Gift Cards are non Refundable nor can they be exchanged for cash. They are valid for a period of 2 years from issue and may be used in full or part to purchase products on the website, remaining balance will show in your account if you do not spend it all at once.
If you need to reach us, please email us at [email protected]
, alternatively, you can write to us at Pink Equine, Whitfurrows Farm Pitchers Hill Wickhamford Worcestershire WR11 7RT United Kingdom.
If you are expecting a delivery and the courier does not deliver within the stated time, you are required to inform us immediately in order that we can take steps to trace your item. N.B If you have Specifically left delivery instructions for the courier to leave an item in an unsecure location if you are unable to receive the parcel, you would be wholly liable for safe delivery of the item so you would not be able to make a claim.
All goods are to be paid for at the time of purchase.
Whilst we do make every attemt to ensure accurate representations of colour, some variation is inevitable due to differences in your own PC Screen/tablet/mobiile settings. Pink Equine cannot be held responsible for this and ask that you either contact us prior to ordering if you are concerned on 01386 833050 and we will do all possible to assist.
Any and all images on this site remain the property of Pink Equine and may only be used for the purposes of press/blog/social media where no financial gain is sought by the user
No images may be used for ecommerce sites, unless permission is expressly sought and given by Pink Equine.
3rd Party Content
Whilst Pink Equine may allow 3rd party comments and images on the site, any opinions expressed in that content, is not the opinion of Pink Equine and Pink Equine take no responsibility for this.