Terms of Service
Bespoke Products
The majority of Pink Equine orders are bespoke which means that they are custom made and ordered exclusively for you and to your specifications. They are therefore non-cancellable once ordered.
Pink Equine does allow a grace period on ALL Bespoke orders of 48 Hours, where changes can be made to any order. It is therefore important to contact us at the earliest opportunity if you have made a mistake with your order.
Because of their bespoke nature, some orders may take up to 6 weeks to deliver, so if you are ordering for a special occasion, please allow enough time. For more information please refer to our buyers guide.
We will keep you updated as to the progress of your order by clicking on the “My Account” link located in the footer section of our website.
Making a Purchase
Making a purchase could not be easier. Just browse our store, design your item and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. Note that you can checkout as a guest or create a free account. The benefit of creating an account is that you are able to track the process of your order in real time.
We accept credit card payments, Google pay, Apple pay, or Paypal. You can also spread larger transactions over several months with Paypal. If you are shopping from a country other than the UK, our website will automatically change the currency to that of the country you reside in. (If it doesn’t change automatically, you are still able to manually change the currency to one that suits you).
Items on this site that are Custom made-to-order, are subject to delivery timescales, these timescales are clearly marked on each product page. Please do not purchase if you do not accept these timescales as once ordered custom items cannot be cancelled. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Purchasing an item does not constitute an agreement to supply, should an item be genuinely incorrectly priced, Pink Equine reserve the right to cancel a sale and refund the purchaser in full. Where such a situation occurs, the purchaser will be refunded in full within 24 working day hours.
When you purchase an item you automatically agree to our terms of service.
Shipping and Handling
Shipping Charges are detailed when you Checkout with your order, most products are sent via tracked delivery though this may only require a signature and not necessarily provide full tracking progress.
If you have purchased more than one item in your order and that order includes non-bespoke items, your entire order will be combined and held back until your bespoke products arrive from the manufacturer, therefore the shipping price you will see will be for the combined order.
Should you require order items to be shipped sooner, you can contact us and ask us for a quote for split shipping, which will be fulfilled upon payment of any additional shipping costs.
Failed Deliveries where the customer is at fault incur additional shipping charges. Where shipping has failed and items have been returned to us, we will re-ship via the cheapest mail (untracked only) on one occasion. You will be given the option to upgrade the shipment to fully tracked. Should the delivery fail again and the shipment is returned for a second time, the buyer will be responsible for the entire amount of re-shipment costs.
Tax Charges
Import Duties
For all international orders outside the United Kingdom the sales price will automatically exclude VAT. However your order may be subject to local Import Duties in your country, and these would be wholly your responsibility for payment.
Credit Card Security
When orders are placed on our website, credit card numbers are encrypted using 128-bit encryption and processed via WooCommerce Payments. They are never decrypted and we do not have any access to the details. They are not held in clear text on any website.
Warranty/Faults
All Pink Equine branded horse tack come with a two-year guarantee (including a lifetime stitch guarantee) and all other brands a one-year guarantee. In the case of a faulty item, we will repair the item free of charge, or if this is not possible we will replace the item.
Please note: Damage caused by incorrect use of the product – for example – tying a horse to a fixed point by clipping a leadrope to a bit ring on a bridle – should the bridle break, it would not be covered as this is something that should never be done. In the case of Mattes saddle pads and girths not caring for or washing the items as per the manufacturers instructions. If in doubt please contact us and we will be pleased to provide clarification.
All Warranty Claims are subject to sending clear images of the fault, should we require the item returned postage to send the item back would be your responsibility, however we will cover the return cost of the item and any repairs/replacements during the guarantee period would be at the cost of Pink Equine.
Pink Equine may elect to send a replacement without requiring the return of the original item, this is entirely at our discretion.
Returns Policy
Custom items are non-cancellable once ordered, after the initial 48 hours have passed as after this time it will have been passed to the manufacturer for production.
For this reason, it is vital that you ensure that you have chosen the correct size – for this, we have developed a comprehensive list of Measurements that are detailed on the product page and additionally on a separate Measurements page HERE.
Exchanges
We take customer satisfaction extremely seriously, so if you are not happy, you may request the exchange of an item, subject to the following conditions:-
We will not exchange your item:
Girths1 – Just to change the colour you have chosen.
Saddle Pads1 – Just to change the colour or design you have chosen.
Any Pink Equine Product1 – Just to change the colour you have chosen.
2 – Any Design Change, other than Stone Changes.
We will always exchange an item where we (Pink Equine) have provided advice and that advice has not solved your issue, for example girths, or if an item is of unsatisfactory quality, or if we make any mistake in regards the ordering of your item.
Gift Cards
Gift Cards are non-refundable nor can they be exchanged for cash. They are valid for a period of 12 months from issue and may be used in full or part to purchase products on the website, remaining balance will show in your account if you do not spend it all at once.
Reaching us
If you need to reach us, please email us at [email protected], alternatively, you contact us at 01386 833050 or write to us at Pink Equine, Whitfurrows Farm Pitchers Hill Wickhamford Worcestershire WR11 7RT United Kingdom.
Lost Items
If you are expecting a delivery and the courier does not deliver within the stated time, you are required to inform us immediately in order that we can take steps to trace your item. N.B If you are unable to take delivery of an item in person and have left delivery instructions for the courier to leave an item in an unsecured location, you may do so at your own risk, but you are wholly liable for safe delivery of the item. In the event that an item goes missing under these circumstances, you would not be able to make a claim.
Remmittance Terms
All goods are to be paid for upfront at the time of purchase. If you are ordering a number of items together, you may elect to pay for shipping at the time the items are actually dispatched, to enable us to provide you with the best and most economic options available at the time.
Colour Variations
Whilst we do make every attempt to ensure accurate representations of colour, some variation is inevitable due to differences in your own PC Screen/tablet/mobile settings. Pink Equine cannot be held responsible for this and ask that you either contact us prior to ordering if you are concerned on 01386 833050 and we will do everything possible to assist.
Intellectual Property
Any and all images on this site remain the property of Pink Equine and may only be used for the purposes of press/blog/social media where no financial gain is sought by the user.
No images may be used for ecommerce sites unless they are being used on a site by a registered Pink Equine affiliate. In all other cases permission is expressly sought and given only by Pink Equine. if you are unsure, please contact us for clarification.
3rd Party Content
Whilst Pink Equine may allow 3rd party comments and images on the site, any opinions expressed in that content is not the opinion of Pink Equine and Pink Equine take no responsibility for this.
Pink Equine Free Prize Draw
Pink Equine Free Prize Draw Standard Terms. – By entering the “Pink Equine Prize Draw” you are agreeing to the following terms and conditions:
1. Standard terms. 1.1 – User must enter their own personal name and email address to enter, no payments or further personal details are required to enter.
2. Who can enter? 2.1 – Entry is open to all users above the age of eighteen (18) years old, but a user may only enter the draw once.
3. How to enter. 3.1 – The draw takes place at the end of the month and the winner is drawn on or around the 5th day of the next month.
4. Prizes
4.1 – There will be one (1) prize draw and one (1) winner. The winner will receive one prize package as set out below.
4.2 – The prize consists of:
A Mattes saddle pad up to £150 in value.
If a saddle pad is not required, Pink Equine will accept a combination of products sold on our website up to the value of £150.00 If the total value of product or products exceeds £150, the entrant will be asked to pay the difference, before the prize is delivered. Pink Equine will be responsible for any shipping costs.
4.3 – The winner is not required to be present at the time of the draw. The winner will be contacted via email immediately after the draw and will be asked to choose a saddle pad up to the value of £150 and where they would like the prize delivered.
4.4 – Prize is not redeemed for cash.
4.5 – Everyone that has entered will be notified directly via their provided email address of who has won the competition. This email will be within fifteen (15) days of the announcement. This is due to us allowing three (3) days for the winner to reply and confirm their win.
4.6 – If the winner does not confirm within seventy-two (72) hours, the draw will take place again.
5. How to win
5.1 – There will be one (1) winner randomly selected. The winner has a maximum of 72 hours to reply to the email confirmation about their prize. After the designated time, if no response is made, this name will be removed and the prize will be raffled off again with the remaining entrants.
6. Right for refusal 6.1 – Pink Equine reserves the right to remove and ban anyone from entering this or any other prize draw.