Should you receive your order and find the item is incorrect or faulty, you should follow this process:-
All requests will be dealt with as a priority, however if the request needs to be sent to our manufacturers, this can take time to receive a response. Once a replacement has been agreed, this will be re-made/replaced for you in the normal delivery timescale.
Should you find your item through use is needing repair, you should follow this process:-
All requests will be dealt with as a priority, however if the request needs to be sent to our manufacturers, this can take time to receive a response.
For Mattes products, please refer back to the care instructions for your product. Mattes can be found here. If your product has not been cared for per the instructions, any recourse for the product would be invalidated.
For Pink Equine leather products, we offer a no quibble 2 year warranty on all items, we will replace free of charge any broken or damaged part, regardless of reason. Following this period we will still offer a repair or replacement on a discounted basis for a further 2 years.
The costs of returning any item (if this is required) must be paid for by the customer. However, we will attempt to avoid this unless the item has to be inspected by the manufacturer.
