1) Take clear, high-resolution photos (including labels where applicable).
2) Send a Support Request with your order number, details, and photos.
3) Please do not use the item while we investigate.
We prioritise these requests. If we need a manufacturer response, this can take time. Once agreed, a replacement or correction will be arranged in the normal delivery timescale.
1) Take clear, high-resolution photos (including labels where applicable).
2) Send a Support Request with details and photos (and proof of purchase if requested).
We prioritise warranty requests. If the request needs manufacturer input, response times may vary.
For Mattes products, please ensure items have been cared for according to manufacturer instructions. Mattes care info. If products have not been cared for per instructions, warranty support may be affected.
For Pink Equine leather products, we offer a two-year warranty. After this period, we may still offer repair or replacement support on a discounted basis.
Return postage (where required) is paid by the customer. We aim to avoid returns unless inspection is necessary.
