Pink Equine

Buyers Guide

Covid-19 Information for ordered items

We are experiencing longer delivery times due to Covid-19, orders currently in production are being made as the supplier has now re-opened.

Any in stock item will not be affected by delivery in the UK as these are presently running as normal, though international deliveries of all items may also be subject to some restrictions depending on the location.

What does Bespoke Mean?

Buying Bespoke Horse Tack means that you are buying an item that has been made especially for you. Is not an off the shelf product that you can immediately take away. This allows us to offer you a vast choice in colours and styles that normally would be impossible to offer for sale as a stock item due to the sheer number of variations.

Pink Equine have made buying Bespoke Tack easy. We have brought together the best Bespoke Saddle Pads, Horse Boots, Girths, Bridles, Browbands and Accessories under one website. The advantage of our new configurator, means you can select the product you want and see it customized before you buy.

On each product you will see some red text under the description that details how long your item will take to ship. Typically it takes around 12-16 weeks, though it can take longer at times, especially before and after xmas, non bespoke but special order takes up to 4 weeks, so please allow sufficient time.

Which Products are Bespoke and Non Bespoke

Bespoke Products are:-
  • All Sport Range
  • All Diamond Range
  • All Tyffany Range
  • All Dogs Range
  • All Mattes Range
  • All William Leistner Range
Non Bespoke but Special Order (non cancellable) Products are:-
  • All HKM Range
  • All Lauria Garelli Range

If I buy a Bespoke Item, how does it affect the delivery times of Non Bespoke products bought in the same order?

We calculate one shipping price for the entire order, so that means your entire shopping basket is added together to get both the weight and dimension of the package.

All products – both Bespoke and Non Bespoke will therefore be held and shipped at the same time.

What happens if I make a mistake on my order

When you place your order with us, we will hold it without passing it through to the manufacturer for 48 hours, during that time you may amend or cancel your order. It is important though that you check your measurements are accurate and for this we provide two things our guide on How to Fit a Bridle, additionally you will find measurements to help you decide on which size you need in our Measurements Guide.

We are always happy to assist with choosing the right size, so if you get stuck, simply contact us on our Contact Uspage.

Can I Cancel my Order

For Non Bespoke items if you are within the EU these can be cancelled at any time up to 14 days after receipt, the cost to return these items would be your responsibility, however you would get a full refund including any initial postage paid. If you are outside of the EU we will be happy to provide a refund for the initial cost of the item, minus any postage costs so long as it is also returned within 14 days.

for Bespoke items these are non cancellable once ordered after the initial 48 hours have passed as after this time it will have been passed to the manufacturer for production,this also applies if the item takes longer, as – at times – there may be circumstances outside of our control that affect this.

How do I purchase

Some of our products that are not yet listed on the configurator can be purchased by choosing the options on the product page, others where you see a “Build your Own” button, you can build your product to your specifications and see what you are buying displayed on the screen.

The Configurator allows you the option of “save for later”, this saves a copy of your design that you can recall at any time (you do need to register for an account to save your designs).

How do I get Rewards

Rewards are applied automatically for your account and will stay on there for a period of 12 months, you get 50 points when you sign up, worth £5 and a further £5 each birthday, plus you get 1 point for every £2 spent. Every 10 points you earn you get a £1 discount to use with any order. You will get a reminder when your points are about to expire so that you don’t find them disappearing before you have had a chance to use them. You will have the option at checkout of redeeming the value.

How do I buy Gift Vouchers

You can purchase gift vouchers up to any value which will be digitally sent to the recipient, our vouchers enable you – if you wish – to upload your own photo rather than the standard ones, to truly personalise your gift.

Gift Vouchers are valid for 2 years from purchase date. You can apply your voucher code at checkout to redeem the value.

How do I know whats happening with my order

The current status of your order will be shown in your account, simply log in to see where we are at with your Bespoke Order